Terms of Use

Key Definitions:

To better understand these Terms, it is important to understand some essential definitions. When reading the terms below—whether in uppercase or lowercase, plural or singular, with or without bold—they should be interpreted as follows:

• AI Agent: Interaction environment available in an artificial intelligence system customized with a given profile for text interactions similar to those of a human.
• Client: Legal entity that, as a licensee, contracts the services offered on the Platform.
• Data: Any information or data entered into the Platform by the User.
• We: Legal entity indicated in item 1.1 of these Terms.
• Platform or StaryaAI: Digital system/environment that we license to Clients or Users.
• Services: The services offered by our Platform, as described in these Terms of Use.
• Terms of Use: This document that establishes the rights and obligations related to the use of the Platform.
• User: Natural person registered on the Platform who uses StaryaAI services.

1. PLATFORM OWNERSHIP

1.1. Platform Ownership. The Platform belongs to PSYCOAI TECNOLOGIA LTDA., a legal entity registered with the CNPJ/MF under No. 55.078.022/0001-66, headquartered at Avenida Paulista, n° 1106, Sala 1, 16° andar, Bela Vista, São Paulo/SP, CEP: 01.310-914.

2. APPLICATION OF THE TERMS OF USE

2.1. Scope. These Terms of Use govern all activities performed and services offered by us through the Platform, which includes the website (https://starya.ai) and its subdomains, applications, programs, and other extensions.

2.1.1. Agreement. These Terms of Use are a legally binding document that establishes rights and obligations for the Client, the User, and us, and integrates any other terms or contracts that may be executed between the parties for all legal purposes.

3. OPERATION

3.1. Dynamics. Under these Terms, we license our Platform to Clients and Users so they can access personalized emotional support using artificial intelligence. By contracting StaryaAI, Users have continuous access to our AI Agents, which provide empathetic and personalized emotional support, with sentiment analysis and interaction logs, promoting Users’ emotional well-being ethically and safely. Our proprietary technology, Nebula, adjusts support to individual needs, creating an environment of welcoming and personal growth. For B2B solutions, we offer the possibility of customizing AI Agents to interact directly with the Client’s systems, providing seamless integration aligned with each organization’s specific needs.

4. ACCEPTANCE

4.1. Acceptance. To use the Platform’s features, you must agree to these Terms of Use, indicating your acceptance in a separate written instrument or by checking the checkbox shown on first access. By accepting these Terms, the Client and the User, as applicable, declare that:

• They have read and agree to be bound by the terms of this document; and
• They undertake to hold us harmless from any liability or burden related to the Data they enter into the Platform.

5. BREACH OF CONDITIONS

5.1. Breach. If the Client and/or User breaches any of the conditions set forth herein, we reserve the right to terminate the contractual relationship due to breach, in whole or in part, at our sole discretion, including by blocking the relevant account(s) and suspending or canceling access to the Platform, as applicable, without prior notice.

6. REGULATION

6.1. Compliance. We operate in compliance with Brazilian law, especially Law No. 12.965/2014 (the Internet Civil Framework) and Law No. 13.709/2018 (General Data Protection Law), as well as applicable regulations and resolutions in force, as applicable. The Client undertakes to comply with all laws and rules in force that apply to its activities, as well as any other applicable norms, laws, regulations, and/or resolutions that may be established.

7. PLATFORM OPERATION AND FUNCTIONING

7.1. Purpose. On the Platform, we offer features and functionalities aimed at: (i) providing personalized emotional support through artificial intelligence; (ii) facilitating access to self-knowledge and emotional management tools; and (iii) promoting a safe and welcoming environment for Users’ emotional development.

7.2. Registration. User registration on the Platform may occur directly via the link https://web.psyco.ai/auth/register, where the User must fill in the required data in the registration environment. For corporate Clients, the registration method will be set forth in a separate instrument.

7.3. Access. Access to the Platform will be granted by the User entering an individual email login and password. Alternatively, the User may choose to log in via a social network (Google or Facebook). For corporate Clients, the access method will be set forth in a separate instrument.

7.4. Registration or Access Breach. User registration and access in violation of the rules set forth in these Terms may result in penalties and/or termination of this contractual relationship, at our sole discretion.

7.5. Inaccurate Registration Information. To use the Platform Services, the User or the Client, as applicable, must provide the information required at the time of registration, as set forth on our website.

7.6. Profiles. StaryaAI has different user profiles, each with its own environment, tools, and flows, namely:

• Individual. User seeking personalized emotional support.
• Company Client. Organizations that wish to offer emotional support to their employees.
• Healthcare Institution Client. Business partners seeking to integrate advanced emotional support technologies.
• Corporate Client. Organizations that need customized AI Agents integrated with their internal systems.

7.6.1. Features. Platform services include:

• Specialized AI Agents: Emotional support for Users in areas such as anxiety, depression, and stress.
• Nebula Technology: Empathetic communication and understanding of Users’ emotions.
• Personalized Action Plans: Monitoring Users’ progress toward emotional well-being.
• B2B Customization: Development of customized AI Agents for integration with corporate Clients’ internal systems and processes.

7.7. Conditions of Use. The license granted to the Client is paid, according to the plans offered on our website. Plans include access to emotional support features, sentiment analysis, and personalized resources.

7.8. Filtering or Curation. We do not perform any filtering or curation of the Data entered into the Platform by Users or Clients, nor do we perform any assessment or analysis of such Data.

7.9. Blocking and Deletion. We reserve the right, at our sole discretion, to prevent new registrations or cancel existing ones if an anomaly is detected that we consider to be a serious error or a deliberate attempt to circumvent the rules described herein, which are mandatory for Clients and Users, as applicable.

7.10. Third-Party Registration and Access. Platform registrations are individual and non-transferable. Therefore, we must be notified immediately of any unauthorized use of a User or Client account in a timely manner. We are not responsible for any losses or damages arising from the use of a login and password by a third party, with or without the consent of the User or Client.

7.11. Duty of Care. The User must: (i) take necessary measures to protect themselves from harm, including online and offline fraud; (ii) be diligent in using the Platform, aware of their responsibilities; and (iii) strictly comply with all provisions of these Terms of Use.

8. OBLIGATIONS AND RESPONSIBILITIES

8.1. Client and User Responsibilities. When the Client or the User uses the Platform, they are responsible for:

• The content of the Data entered into the Platform;
• Not using the Platform for any purpose that is unlawful or prohibited by these Terms and/or applicable law;
• Acting ethically, honestly, respectfully, and in good faith;
• Providing all information correctly and accurately for registration and contractual purposes;
• Using the Platform features diligently, considering their responsibilities;
• Not assigning, selling, renting, sublicensing (free of charge or for consideration), or otherwise transferring their registration and/or access, as applicable;
• Performing their activities in compliance with applicable rules and laws;
• Strictly complying with all provisions of these Terms of Use.

Our Responsibilities. Our responsibilities include:

• Providing the Platform services in a secure and stable manner;
• Keeping the Platform continuously updated, at our judgment and within market possibilities, aiming at improvement and adaptation to new available technologies;
• Protecting the confidentiality of all User information.

8.2.1. Limited Responsibility. We are exclusively and limitedly responsible for the Services we provide.

8.2.2. Independence. We reiterate that by these Terms we do not establish with any Client or User: (i) a company, association, joint venture, or representation of any kind; (ii) provision of any service other than the object of these Terms; and/or (iii) an employment relationship. Accordingly, we are not and will not be jointly or subsidiarily liable for any act or omission of the Client or User.

Limitation of Liability. We are not liable for:

• Any losses or damages suffered, including moral damages, resulting from: (i) any incorrect or incomplete information provided by a User; (ii) any fraud, fraudulent statement, breach of duty, or breach of any condition by a User; (iii) connection failures; (iv) data processing problems caused by third parties; (v) third-party products or services, even if connected to the Platform;
• Toward any User regarding any infringement of third-party rights;
• Indirect, incidental, special, exemplary, punitive, or consequential damages, including personal injury or property damage, related to or otherwise resulting from any use of the Platform that the User may suffer due to actions taken or not taken through it, even if arising from third-party conduct;

8.3. Third-party links.

The Platform may provide links to other websites or systems, which does not mean that such sites or systems are owned or operated by us. As we have no control over those sites or systems, we are not responsible for their content, practices, or services. The presence of links to other sites or systems does not imply any partnership, supervision, complicity, or joint liability on our part with respect to those sites or systems and their content.

8.4. Indemnification.

The Client and/or the User shall indemnify us, as well as our directors, officers, collaborators, representatives, and employees for any third-party claims arising from their activities on the Platform and from breach of these Terms, as well as from violation of any law or third-party rights, including attorneys’ fees.

8.5. Restrictions.

It is not permitted to access the Platform’s programming areas, database, or any other set of information that is part of webmastering activities, nor to perform or allow any type of reverse engineering, translation, decompilation, copying, modification, reproduction, rental, subrental, sublicensing, publication, disclosure, sale, resale, transmission, lending, distribution, or otherwise make available Platform query tools and features to third parties without our prior written authorization. Anyone who does so is subject to applicable legal penalties, without prejudice to the obligation to repair damages caused. This restriction includes any attempt to incorporate any Platform information into any other directory, product, or service.

9. PAYMENT AND CANCELLATION

9.1. User Payment. Users who contract the Platform must make payments directly through the Platform. The payment process is carried out via credit card or PIX.

9.1.1. Payment Method. To process payments made by Users, we use Stripe’s secure and reliable payment service.

9.1.2. Payment Process. To contract the service, the User must select the desired plan and enter payment details. Payment confirmation will occur automatically after validation.

9.2. Cancellation or Termination. Users may cancel the subscription at any time by contacting our support. Refunds will be made proportionally to the days of use, within up to 30 (thirty) days, via PIX.

9.3. Client Payment. Payment to be made by the Client is governed by a separate agreement.

10. PLATFORM ENGINEERING

10.1. Availability. The Platform is available and offered “as is” and “as available”. That is, we provide no warranties of merchantability, fitness for a particular purpose, or financial return. In addition, we do not guarantee that Platform services will be provided without interruptions or errors.

10.1.1. Inherent Risks. By accepting these Terms, you acknowledge that any risks arising from the use of the Platform are your sole and exclusive responsibility, within legal limits.

10.1.2. Interruptions. The Client and the User acknowledge that access to the Platform may be temporarily interrupted, without prior notice, due to: (a) scheduled and/or emergency maintenance; (b) technical aspects; and/or (c) force majeure or fortuitous events.

11. INTELLECTUAL PROPERTY

11.1. Intellectual Property Rights. The commercial use of the expression “StaryaAI” as a trademark, trade name, or domain name, and the logo are our exclusive property (PSYCOAI TECNOLOGIA LTDA.).

11.2. Other Rights. Likewise, copyrights and other rights protectable by industrial property—such as structure, contents of Platform screens, as well as related programs, software, website, databases, networks, and files—are our exclusive property.

11.3. Legal Protection. All rights are protected in Brazil and internationally by laws and international treaties regarding copyright, trademarks, patents, utility models, and industrial designs.

11.4. Rights and Ownership. We reserve all rights related to authorship, trademarks, patents, utility models, and industrial designs of the Platform, whether owned by us or licensed in our favor.

11.5. Prohibition. It is not permitted to reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit Platform content for commercial purposes without our prior written consent. In particular, the use of data mining, robots, or other data collection and extraction tools to extract, on an isolated or recurring basis, any substantial part of the Platform for reuse is expressly prohibited.

11.6. Licensing. The Client and the User acknowledge that they are not acquiring any Intellectual Property of the Platform under these Terms, but rather a limited, precarious, non-exclusive, non-transferable, non-customizable license of use that may not be sublicensed.

11.7. Limited Use. The Client and the User are aware that Platform use comprises only access to its content, features, and services, provided that all conditions set forth in these Terms and, if applicable, the specific agreement executed with the Client are fully met.

12. FINAL PROVISIONS

12.1. Improvement. The Client and the User agree that any system, platform, or service—regardless of its producer or characteristics—is a product that is always being updated and improved.

12.2. Operational Errors. Any errors in Platform operation will be corrected as soon as possible during the maintenance period required. We do not intend that the Platform server, its system, database, software, and website be free of errors, failures, or interruptions.

12.3. Warnings and Suspension. Without prejudice to other applicable measures, we may warn or suspend, temporarily or permanently, User or Client access at any time if they:

• Fail to comply with any provision of the Terms of Use;
• Use, without authorization, our name and/or trademark, especially the StaryaAI trademark, in whole or in part, and/or otherwise violate our intellectual property rights;
• Fail to pay the agreed amount for Platform licensing.

12.4. Severability. If any provision of these Terms is deemed illegal, invalid, or unenforceable, in whole or in part, that portion shall to that extent be deemed not to be part of these Terms, and the legality, validity, and enforceability of the remaining clauses shall be preserved.

12.5. Term. These Terms of Use shall become effective for each Client and/or User from their first access to the Platform and shall cease when the respective registration is deactivated, with responsibilities remaining for the period of use.

13. OUR OFFICIAL SUPPORT CHANNELS

13.1. Questions. If you have questions or suggestions about the Terms of Use or any other information related to the provision of the Service, the Client and/or the User may request support by email at contato@psyco.ai.

13.2. Support Hours. Support hours are from 9:00 to 18:00 (Brasília time, GMT-3). Our support aims not only to solve potential issues quickly and efficiently, but also to seek a friendly solution. Our initial response will occur within 24h (twenty-four hours) from receipt of your email. Resolution time may vary depending on the reported case. For Clients, the specific SLA deadlines agreed upon will apply.

14. GOVERNING LAW AND JURISDICTION

14.1. Governing Law and Venue. These Terms of Use are governed by Brazilian law, and the courts of the District of São Paulo are designated as competent to settle any disputes arising hereunder, to the exclusion of any other, however privileged it may be or may become, and priority should always be given to attempts at resolution through conciliation or mediation