Terms outside the agent’s scope
The person requested commercial terms that the agent cannot grant.
Context received: requested product and deadline.
Decision pending: review the terms with the sales team.
Applied AI · NebulaWorks
Conversations, decisions and workflows in one environment.
NebulaWorks brings together team conversations, decisions and workflows. Features and integrations depend on the deployment.
Adoption and context
Start with the work that needs to move forward.
Start with a defined process. The team works in NebulaWorks, supported by NebulaOS and Starya engineering. Expand the scope as outcomes and integrations are verified.
Seven experiences
Find the context to continue.
NebulaWorksInteractive examples · fictional data
AI hands off. The team takes over with context.
Human handoffs are service interactions where a person takes the lead. The team receives the history, monitors the queue and records how the conversation was resolved.
Queued · SalesRequest 024 · fictional
Handoff history
I forwarded the request and context to the responsible team.
The seven experiences and their limits
Reference overview. These examples use fictional data. Sources, access, integrations and features depend on the deployment.
Human handoffs
Human handoffs are service interactions where a person takes the lead. The team receives the history, monitors the queue and records how the conversation was resolved.
Enterprise chats
Enterprise chats are conversations with AI to look up information and prepare tasks, using the sources and access defined for the team.
Communications
Organize messages for a defined audience, choose when to send them and follow replies to continue the service.
Workflows
Workflows are steps that connect agents, systems and people. Rules specify when to advance and when to request a human decision.
Pipelines
Pipelines show the stage of each request or opportunity. The team sees what has progressed, what is pending and who needs to act.
Deep Insights
Deep Insights analyzes interactions to identify needs, reasons for contact and recurring difficulties. Records help investigate what needs improvement.
Ask My Data
Ask My Data lets you ask questions about data in everyday language. The answer depends on connected sources, access and the selected scope.
Fictional examples. Sources, integrations and enabled features depend on the deployment.
From tool to process
See an operation from end to end.
Explore situations where documents, rules, systems and people need to work together.
Healthcare reimbursement ↗Documents, outstanding information and request review.Corporate expenses ↗Receipt, internal policy and the person responsible for approval.Claim denial analysis ↗Billing and disputes, with evidence from both sides.Medical staffing and schedules ↗Demand, capacity and alternatives for the team.Inventory replenishment ↗Need, proposal, approval and confirmation.
Fictional reference scenarios. They do not represent ready-made packages or customer results.
Works + NebulaOS + Starya
Works for daily work. NebulaOS as the connected platform.
A shared process · fictional example
A request needs to be checked.
NebulaWorks
The team finds the work.
It sees the request, why it is pending, the context needed and the next decision.
Explore NebulaWorks ↗NebulaOS
The platform connects the operation.
Models, sources, tools, access and usage connect at the points included in the deployment.
Explore NebulaOS ↗Starya / FDE
Engineering follows the change.
It investigates with the team why the request stopped, adjusts the flow and checks the effect on the process.
Explore Starya / FDE ↗Daily work, the technology platform and engineering have complementary roles. Features, integrations and responsibilities depend on scope.