More connected healthcare journeys, from data to care.
StaryaAI starts with an operational priority, designs the journey, integrates agents with your systems and monitors progress against clear success criteria.
- Care and operational objectives
- System integration
- People in control
For health plans, hospitals and clinics with critical journeys, high volumes and governance requirements.
Figures that help put operations in perspective.
plug-and-play agents
users
messages exchanged
average response SLA
Figures consolidated by StaryaAI. Updated: July 2026.
Companies featured in case studies published by StaryaAI
Operations have grown. Has the healthcare journey kept up?
Many problems look like staffing shortages or low productivity. In practice, the cause may lie in how people, data and systems participate in the journey.
Overloaded teams
Skilled professionals are tied up in repetitive contacts, checks and administrative tasks.
Fragmented journeys
Patients, members and teams cross channels and systems without continuity of context.
Scheduling without follow-up
Confirmations, instructions and follow-ups depend on manual processes and operational queues.
Slow authorizations and referral forms
Rules, documents and systems require repeated lookups and increase rework.
Care pathways that are hard to scale
Long-term follow-up requires close contact, appropriate language and timely intervention.
Limited operational visibility
Managers struggle to track the journey, identify bottlenecks and prioritize improvements.
Agents connected to the journey, its data and operations.
StaryaAI starts with the business and care priorities, journey context and what needs to change in operations, before asking which agent to build.
Understand the journey
We map objectives, rules, people, systems and success criteria.
Design and integrate agents
Each agent receives a mission and works with the context it needs.
Monitor operations
The client participates in the journey, and improvements start with observed data.
Operational capacity where the journey needs it most.
The design can start with a priority area and expand into processes with more agents, channels and integrations.
Care pathways
Follow patients through recurring journeys with context, guidance and handoff to the team.
Scheduling and follow-up
Organize confirmation, rescheduling, guidance and continuity of service across different stages.
Authorizations and referral forms
Connect rules, eligibility, documents and systems in flows that require traceability.
Patient service
Structure triage, informational support and routing while preserving conversation history.
Back office and documentation
Support administrative processes that depend on data, validation and human participation.
Sales journeys
Qualify opportunities, guide operational stages and deliver context to the responsible team.
Scope follows the complexity of the journey.
An agent applied to your process
For a defined operational problem, with a mission, integrations, success criteria and monitoring.
- Flow and mission design
- Integration with the client's context
- Validation before operations begin
A coordinated team of agents
For processes that cross teams, channels and systems and need complementary functions.
- Agents with defined roles
- Routing and handoff rules
- Expansion through new journey stages
Agent operations do not become a black box.
Enterprise is the environment clients use to monitor and participate in the operation of the agents they purchase.
- Track journeys and indicators defined in the project.
- Test flows and monitor operational progress.
- Handle handoffs and intervene when necessary.
- Connect agents to organizational priorities.
A journey improved with operational data.
At dr.consulta, the work began with care pathways. Interactions revealed demand for scheduling, leading to another agent and expanding the journey.
From patient acquisition to follow-up.
Agents applied to care pathways and scheduling, connected to the patient journey and monitored by the operations team.
“Starya is now a key strategic partner for AI development at dr.consulta. The partnership goes far beyond technology: we are talking about a direct impact on the scalability of continuous patient care.”Mercedes Fraga · Head of Product · dr.consulta
conversion to the Health Program, against an internal target of 5%
cumulative improvement in scheduling and conversion since September 2024
per month in financial benefit reported in the case study
Madrinha Joana
24/7 service through WhatsApp, with critical protocol flags and handoff to the multidisciplinary team.
- <5s response time
- 99.4% of messages answered by AI
Voice service
Agent integrated with IVR for payment slips and authorization status, with transfer to the team when needed.
- Average handling time from 8 to 2 minutes
- 12% of calls resolved by AI in the first month
Results supplied by StaryaAI and presented within each case study's scope.
Calculate your ROI.
Estimate the impact of AI automation on your healthcare operations.
View calculation breakdown
* Estimates based on the current calculator's assumptions. Actual results may vary.
A method for turning priorities into execution.
Discovery
We understand the operation, its priority and the expected outcome.
Work Analysis
We map the mission, rules, KPIs, integrations and success criteria.
Design and preparation
We structure agents, flows, context and exception scenarios.
Integration and validation
We connect systems and validate behavior with the responsible team.
Go-live and improvement
We monitor operations and prioritize improvements based on data.
Connect agents to operational systems.
ERPs, CRMs, HIS/EMR, clinical standards, channels and enterprise APIs.
HIS / EMR
Tasy · MV Soul/PEP · Philips Tasy
Clinical standards
TISS · FHIR · HL7
CRM
Salesforce · HubSpot · Pipedrive · RD Station
ERP
SAP · Oracle ERP · TOTVS · Protheus
Collaboration
Slack · Teams · Notion · Google Workspace
APIs
REST APIs · Webhooks · GraphQL
Trust Center
Security, privacy and compliance at every layer of the platform.
Compliance by Design
LGPD work completed, with ISO 27001 and SOC 2 Type II certification processes underway. Compliance by design with controls and audit trails.
Data Protection
Integrated DLP, end-to-end encryption, immutable logs and configurable data residency.
Governance
RBAC/ABAC, comprehensive auditing, automated ROPA/DPIA and configurable guardrails.
Observability
OpenTelemetry traces, real-time alerts and SOC dashboards.
Controls support governance and compliance. They do not replace legal assessment, internal policies or client responsibilities.
What often comes up before the first conversation.
How does an AI agent project begin?
We start with the business priority, current journey, rules, systems involved and criteria that will indicate success.
Are agents adapted to the operational context?
Yes. The design considers the mission, language, flows, available data, integrations, exception scenarios and human intervention points.
What is the role of Enterprise?
Enterprise is the environment clients use to monitor agents, test flows, handle handoffs, intervene in operations and track the indicators defined in the project.
Does the solution replace the HIS, medical record system or contact center?
No. StaryaAI operates as an agent and orchestration layer connected to the systems and channels the organization already uses.
How are security and LGPD handled?
The project defines technical, organizational and access controls according to the data processed and the deployment model. These controls support governance and compliance without replacing legal assessment or client responsibilities.
Which healthcare journey needs to improve now?
Connect your priority to agents designed for your operational context.
Schedule a conversation.
Tell us which healthcare journey needs to improve. Our team assesses context, integrations and success criteria.
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