Full case study · Partner
Algar · Brain
Agents for business operations: Algar, Brain and StaryaAI
AI Agents Hub for the corporate market · From internal use to commercial offering
Algar Group · Brain Innovation Center · Strategic partnership with StaryaAI · Brazil
- Segment
- Technology / B2B Corporate
- Case study context
- TechnologyIn productionMultichannelB2B CorporateVoice · WhatsApp · API
Source and scope
Case study published by Starya. The text, indicators and testimonials below belong to the scope described. They are not independent validation or a guarantee of results in another operation.
Published title
StaryaAI × Brain
Partnership Indicators
- Agents in production today
- 5
- Agent target by Dec/2026
- 50
- Partnership months with automatic renewal
- 24
- Joint revenue target in 2026
- R$ 40M
The Challenge
For two years, Algar applied artificial intelligence in its own operations and captured significant value in the process. When sharing these results with clients at events and within the ecosystem, the company began receiving direct demand for similar solutions. The existing portfolio, however, lacked depth in AI for the B2B market. Internal initiatives were isolated and not organized into a complete commercial offering. For 2026, Algar approved the structuring of a dedicated partnership and a squad to meet this demand and develop solutions for its client base.
The Solution
Algar, through Brain, and StaryaAI formed a 24-month partnership with automatic renewal to develop and deliver AI agents for the group's corporate clients. The model is Taylor Made: consultants and solution architects identify the operational, sales, or process problems of each client. StaryaAI handles the sale, delivery, and onboarding, acting as the support and sustaining arm of the projects, with continuous oversight from Algar and Brain. The partnership already has five agents in production and aims to reach 50 by the end of 2026.
How the model works
Diagnosis
Consultants and solution architects map the problems and pain points of each Algar client.
Delivery and onboarding
StaryaAI develops, deploys, and onboards each agent, with continuous support and sustaining.
Joint governance
Governance is led by Danilo Moreira (StaryaAI) and Robson (Algar), with Brain oversight.
Agents in production
Voice
Sales Agent
Conversational voice agent for prospecting and active selling. Operates at the contact and corporate lead qualification stage.
Documents
Fraud Verifier
Receives client documentation and performs automatic system matching for plan validation and contracting.
Self-service
Financial Agent
Automates the search and resending of duplicate payment slips, reducing operational demand for the collections team.
Concierge 24×7
The Concierge
Digital concierge available 24 hours a day, 7 days a week for clients. Started as a pilot and is evolving to full production.
From internal operations to an offering
Algar turned internal learning into revenue.
Two years of applying AI in its own operations created the credibility and knowledge to bring this offering to market. The partnership with StaryaAI transformed this asset into a structured commercial portfolio for corporate clients in the healthcare, retail, industrial, and financial sectors.
Client base sectors served
- Healthcare
- Retail
- Industry
- Financial
- Services
The Results
The partnership between Algar, Brain, and StaryaAI began operations in 2026 with five agents already deployed and in production for the group's client base. The agents cover customer service, document verification, voice sales, financial self-service, and 24×7 digital concierge experience. The key messages the partnership reinforces in the market are innovation and speed of delivery.
The proof points already achieved include replacing 300 call center positions with 24×7 service, delivering a document verification agent for health plan contracting, health plan sales operations, beneficiary service, billing, and credit recovery. The quantitative results of the partnership will be measured over four months and validated by Algar and Brain teams before any indicator publication.
The Taylor Made model ensures that each deployment starts from a real problem diagnosis. This reduces the risk of projects without business adherence and increases the speed of value generation for the end client.
Testimonial
After working internally for the past two years, Algar captured immense value using data analytics and AI. When we started sharing these results with the market, we received direct demand from our clients. As a solutions company, we should provide this type of delivery. We approved the partnership with StaryaAI to address this need and develop solutions for our client base.
Next steps
The next steps describe plans recorded in the case study; they do not confirm subsequent delivery.
Scale to 50 agents
Expand the portfolio of active agents from 5 to 50 by the end of 2026, covering new use cases and clients.
Indicator publication
After 4 months of measurement, validate and publish the partnership traction indicators with Algar and Brain teams.
New sectors
Deepen the offering in healthcare, retail, industry, and financial segments with specialized use cases per vertical.
What changes in your context?
Use this case study to discuss the process, data, responsibilities and evaluation criteria for your operation.